Ridesutra Privacy Policy

Effective Date: 30 th March 2025
Your privacy is very important to us. This Privacy Policy explains how Neoridesutra Garage LLP (“Ridesutra”, “we”, “our”, or “us”) collects, uses, shares, and safeguards your information when you use our website, mobile applications, and related services (collectively, the “Platform” or “Services”). Please also review our Terms of Service, which govern your use of the Platform.
By using Ridesutra, you acknowledge and consent to the practices described in this Privacy Policy. If you use the Platform on behalf of an entity, you represent that you are authorized to accept this Privacy Policy on that entity’s behalf.
If you have any questions about our privacy practices or this policy, please contact us at:[support@ridesutra.com]

  1. 1. Information We Collect

  2. We collect information about you, including information that directly or indirectly identifies you, as outlined below:

    1. A. Information You Provide
      • Account Information: Name, email address, phone number, date of birth, gender, username, password, and other profile details.
      • User Content: Photos, videos, rides, blogs, posts, comments, messages, riding preferences, and other content you upload or share.
      • Payment Information: When you make payments, payment card or other payment details are processed by PCI-compliant third-party payment providers.
      • Contacts: With your consent, we may access your phone or social contacts to help you connect with others on Ridesutra.
    3. B. Information We Collect Automatically
      • Usage Data: Device information, IP address, browser type, operating system, and Platform usage statistics.
      • Location Data: If you enable location services, we collect and process your geolocation data while you use the Platform. We do not track your location when you are not using our Platform.
      • Cookies & Tracking Technologies: We use cookies and similar technologies for analytics, advertising, and to enhance user experience.
    5. C. Information from Third Parties
      • Third-Party Accounts: If you sign up or log in using accounts from other services (e.g., Google, Meta, Apple), we collect information you have agreed to share from those accounts.
      • Connected Devices & Apps: Information from devices and apps you connect to Ridesutra, in accordance with your consent.
      • Bike Health and Regulatory Data: With your explicit consent, we may collect and process information related to your motorbike(s), including registration details, insurance status, pollution certificates, outstanding fines, and other regulatory or health-related data. This information may be sourced from government databases, authorized third parties, or directly from you, and is used to provide bike health tracking and compliance features.
  1. 2. How We Use Your Information

  2. We use your information to:

    • Provide, operate, and improve the Platform and its features
    • Personalize your experience, including recommendations and targeted content
    • Facilitate community features, marketplace transactions, and social interactions
    • Process payments and deliver products or services
    • Communicate with you about the Platform, including updates, offers, and support
    • Serve targeted advertising and promotions, with your consent
    • Enforce our Terms of Service and protect the safety and integrity of Ridesutra
    • Comply with legal obligations and respond to law enforcement requests
    • Enhance safety and privacy, especially for younger users
    • Bike Health Tracking: Enable features that monitor and display the health, compliance, and regulatory status of your motorbike(s), including reminders for insurance, pollution checks, and fine payments.
  1. 3. Sharing and Disclosure of Information

  2. We may share your information:

    • With Service Providers and Partners: For payment processing, analytics, marketing, bike health and regulatory data retrieval, and other business operations, only as necessary to provide the Platform.
    • With Other Users: Depending on your privacy settings, your profile, activities, and shared content may be visible to other users or the public.
    • For Legal Reasons: To comply with law, regulation, or legal process, or to protect the rights, property, or safety of nation, our users, the Platform or others.
    • With Your Consent: For any other purpose disclosed to you and with your explicit consent.
  1. 4. Your Privacy Controls and Choices
    • Profile and Activity Controls: You can control who sees your profile and activity.
    • Access, Download, and Deletion: You may access, download, and request deletion of your personal information through your account settings.
    • Consent Management: You may withdraw consent for specific data uses (e.g., location, contacts, bike health data, targeted advertising) at any time in your settings.
    • Cookie Preferences: You can manage your cookie preferences through our Cookie Policy.
  1. 5. Data Retention

  2. We retain your personal information only as long as necessary to provide the Platform or as required by law. If you request account deletion, your personal information will be deleted unless retention is required to fulfill legal obligations or resolve disputes. Generally, data is retained for up to 6 months after account deletion or inactivity.

  1. 6. Children’s Privacy

  2. The Platform is intended for users aged 18 and above. We do not knowingly collect personal information from users under 18. If you believe a minor has provided us with personal information, please contact us so we can delete it.

  1. 7. Data Security

  2. We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect your information. Only authorized personnel and trusted partners have access, and all are bound by confidentiality obligations.

  1. 8. Incident Response

  2. In the event of a data breach, we will notify affected users via email within 14 working daysand take appropriate remedial actions.

  1. 9. Policy Updates

  2. We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email and/or through the Platform. Continued use of the Platform after such changes constitutes your acceptance of the updated policy.

Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact:[support@ridesutra.com]

By using Ridesutra, you acknowledge that you have read, understood, and agree to this Privacy Policy.